Delivery time depends on your location and the shipping method you choose. For orders within the Netherlands, we usually deliver within 1-3 working days. International deliveries may vary between 2-30 working days. During busy periods, such as holidays, delivery times may be longer.

Yes, all orders are shipped with a tracking code. Once your order has been dispatched, you will receive an email with a tracking link. This allows you to track your package at any time.

Yes, we ship worldwide! Shipping costs and delivery times vary by country. During checkout, you can view the exact costs and estimated delivery time for your location.

Shipping costs depend on the country and are clearly stated during checkout.

If you’re not home, the delivery service will leave a notice. This notice contains information about a new delivery attempt or where you can collect the package (e.g., at a pick-up point).

We understand that you may change your mind! Contact our customer service as soon as possible if you wish to modify or cancel your order. If your order has already been processed or shipped, we can no longer make changes, but you can use our return policy.

We strive to deliver your order safely and completely, but errors can occasionally happen. Contact our customer service within 48 hours of delivery, along with photos of any damage. We’ll ensure the issue is quickly resolved.

We accept the most common payment methods, including:

– Credit Cards (Visa, Mastercard, American Express)
– PayPal
– Apple Pay and Google Pay
– Gift cards from our webshop
– Trustly
– Pay with Klarna
– SEPA Bank Transfer
– iDEAL (for customers from the Netherlands)
– Bancontact (for customers from Belgium)
– Belfius Pay Button (for customers from Belgium)
– Przelewy24 (for customers from Poland)
– BLIK (for customers from Poland)
– TWINT (for customers from Switzerland)
– Satispay (for customers from Italy)
– Eps (for customers from Austria)

You can select your preferred payment method during checkout.

Yes, absolutely! We use a secure payment environment (SSL encryption) to ensure that all your data is processed safely. Additionally, we collaborate with reputable payment providers to offer you a secure and reliable experience.

Yes, we also offer the option to pay later through Klarna. With this option, you can receive your order first and pay afterward. Please note that this service is subject to a credit check.

Yes, once your order has been processed, we automatically send an invoice via email. If you have not received the invoice, please contact our customer service, and we will resend it to you.

Payments can fail for various reasons, such as:

– Insufficient funds
– Incorrect entry of card details
– Issues with your internet connection

Please check your payment details or try another method. If the problem persists, contact our customer service for assistance.

No worries! Contact our customer service and provide your order number. We will check the duplicate payment and ensure the overpaid amount is refunded.

Yes, we accept gift cards issued by our webshop. You can enter the gift card code during checkout. Gift cards cannot be combined with other payment methods.

A payment generally cannot be canceled once it has been completed. If you made a mistake or wish to request a refund, please contact our customer service. We will look into the options based on your situation.

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt, provided the items are unused, undamaged, and in their original packaging.

Follow these steps to return or exchange an item:
1. Contact our customer service to submit your return request.
2. Fill out the enclosed return form and include it with your return shipment.
3. Send the package to the specified return address.

If you wish to exchange, clearly indicate this in your return request.

For returns, shipping costs may apply. These costs are not reimbursed.

Once we have received and inspected your return, the amount will be refunded to your original payment method within 1-5 working days. You will receive a confirmation email once the refund has been processed.

Yes, you can return an item, but only if it is unused and in its original condition. Unfortunately, opened and used items are not eligible for return unless they are defective.

Our apologies! Contact our customer service within 48 hours of receipt. We will ensure that the correct item is sent as soon as possible and provide instructions for returning the incorrect item.

If your item arrived damaged or defective, contact our customer service within 48 hours. Send clear photos of the defect along with your order number. We’ll ensure you receive a replacement item or an appropriate solution.

Yes, exchanges are possible as long as the returned item is unused and in its original condition. The new product will be shipped once we’ve received and processed your return. Any price differences will need to be paid or refunded.

The return address is listed on the return form included with your order. If you have lost the form, contact our customer service for the correct details.

We strive to keep our most popular LEGO sets in stock. During busy periods, certain sets may temporarily be sold out. If a product is unavailable, you can sign up for an email notification once it is back in stock or email us if you are looking for a set that is not in our shop.

Yes, we have a selection of exclusive and rare LEGO sets that are hard to find in regular stores. These sets can be found in our Exclusive Collection category on the website.

Absolutely! If you’ve discovered a missing piece, contact our customer service. We’ll send you the missing piece free of charge so that you can complete your set.

Each LEGO set has a recommended age group mentioned on the product page and the box. These guidelines are based on the set’s difficulty level and safety considerations.

If you have received a defective product, contact our customer service immediately. We will provide a replacement product or work with you to find another solution.

Yes, building instructions for older sets can be downloaded from our website. Visit the Building Instructions section, enter the set number or name, and you can download the instructions for free.

Yes, we offer individual LEGO pieces through our Parts Shop. Here you can search by color, type, or part number to find exactly what you need.

Limited edition sets are indicated on the product page with a note such as “Limited Stock” or “Temporarily Available.” It’s recommended to order these sets quickly as they often sell out fast.

You can contact our customer service through:
– Email: Send your inquiry to info@crocobricks.com
– Phone: Call us at +31 6 57760941 during our opening hours.
– Whatsapp: Available on our website for immediate assistance.

Our friendly team is ready to help you!

Our customer service is available at the following times:
Monday to Friday: 09:00 – 17:00
Saturday: 10:00 – 12:30
Sunday: Closed
During holidays, opening hours may vary. Check our website for updated information.

Absolutely! If you need assistance with your order, such as tracking your package, changing your order, or resolving a delivery issue, contact our customer service. We’ll ensure you get prompt help.

We value your feedback! You can submit a complaint or suggestion via our feedback form on the website or by email. We strive to process complaints within 48 hours.

Our customer service offers support in multiple languages, including Dutch, English, and Finnish. Let us know your preferred language when you contact us.

We aim to respond to emails and contact requests within 24 hours. For urgent inquiries, we recommend reaching out by phone or whatsapp.

No, we are an entirely online LEGO webshop. We do not have physical locations but offer comprehensive support through our customer service.

Yes, we provide support for business customers with special orders, invoices, and bulk purchases. Contact our business department at info@crocobricks.com

If you haven’t received a response within the expected time frame, check your spam or junk email folder. You can also reach out again via an alternative method, such as phone.

Yes, we regularly have offers and promotions! You can find them on our Promotions Page or in our newsletter. Subscribe to our newsletter to always stay informed about the latest discounts.

Our loyalty program rewards loyal customers with points for every purchase. These points can be redeemed for discounts, special gifts, or exclusive products. You can find more information about the program on the Loyalty Program Page.

Signing up is easy! Create an account on our website and enroll in the loyalty program through your account settings. You’ll automatically start earning points with your first purchase.

Yes, you can redeem your points at checkout. Simply select how many points you’d like to use to get a discount on your order.

For every €1 you spend, you’ll earn points. Extra bonus points are sometimes offered during special promotions or events.

Yes, loyalty points are valid for 1 year from the date they are earned. Make sure to redeem them in time!

Discount codes cannot be combined with other promotions. The specific terms and conditions are stated with each discount code.

Yes, loyalty program members gain access to exclusive discounts, early access to new products, and special gifts during their birthday month.

Subscribe to our newsletter and follow us on social media. We always announce new discounts, promotions, and events there first.

You can subscribe to our newsletter using the form at the bottom of our website or on the product page. Enter your email address to receive updates about new products, exclusive discounts, and special promotions.

Yes, we offer digital gift cards in various values. These gift cards can be purchased through our website and make the perfect gift for any LEGO enthusiast.

If your question isn’t covered in our FAQ, you can contact our customer service. We’ll be happy to assist you!

Yes, you can enter a different shipping address during checkout. We’ll ensure your purchase is delivered directly to the recipient.

Yes, follow us on Instagram, Facebook, and Tiktok to stay updated on news, promotions, and inspiration.